As a Customer Service Representative (CSR) you will be responsible for handling of inbound phone calls, providing customer service and problem solving, able to make client appointments, act as a liaison, resolve any emerging problems that our clients might face with accuracy and efficiency. Able to identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communications, provide accurate, valid and complete information using the right methods/tools. Meet personal/customer service team targets on call handling. Handle customer requests, provide appropriate solutions and alternatives follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.
Qualifications & Skills
Experience in customer care is a plus but not required
Ability to learn Customer Service Systems
Listen to and resolve customer issues
Proficient with basic PC Skills
Ability to multi-task in a fast paced environment
Previous experience in customer service, receptionist roles, sales, or office roles is a plus but is not required we will train the right individual.
Please apply by email to firstname.lastname@example.org